As we are an appointment only salon. We cannot accept our next dog any earlier than 10 minutes prior to the appointment time. If earlier than 10 minutes you may be charged $1/minute up until appointment time.
24 hr notice-There will be a fee added that will equal 50% of ticket price for no show/last minute cancellations. As we cannot fill your appointment time. Please call/text us at least 24 hours prior to cancel an appointment.
By releasing your dog into our care, you are giving us permission to take pictures of your dog and posting them on social media. These are then the property of Oh My Dog! Pet Grooming. If you wish to be excluded from these pictures, we will need to be informed at drop off.
As a reminder we at Oh My Dog! Love your pet, but we are not a boarding or daycare facility. We ask your pet be picked up within 30 minutes of our call/text. If failure to pickup a charge of $1/minute or every half hour your pet is not picked up will accru. Thank you for understanding.
Because we schedule a time frame for you and work on commission, if you must cancel an appointment, please give at least 24 hours notice. Pets arriving more than 5 minutes late may need to be rescheduled. Please call if you are running late, so that your appointment is not given away. No shows will be charged 50% of ticket price (minimum $25 per pet).
Clients who miss more than two scheduled appointments must pre-pay any future appointments.
If the pre-paid appointment is missed, no refund will be given.
Holiday week no shows will be charged $45 minimum per pet